FAQ

1. Where does Purplêe Store jewelry come from?

Our jewelry is handmade by Brazilian artisans using Buriti fiber, natural gemstones, and high-quality hypoallergenic materials such as stainless steel and 18k gold plating.
Each piece represents the perfect balance between craftsmanship, sustainability, and luxury, blending Brazilian artistry with European sophistication.

---

2. Do you offer international shipping?

Yes. We ship from Spain to all of Europe and worldwide.
Estimated delivery:

• Spain & Portugal: 2–5 business days

• Rest of Europe: 5–10 business days

• International: 10–15 business days

All orders are carefully packed in our eco-luxury boxes and shipped via trusted carriers (UPS, Correos, DHL).

---

3. Are your jewels waterproof?

Yes, many of our designs are made with premium waterproof stainless steel, resistant to water and daily wear.
However, pieces crafted with Buriti fiber or natural stones should be kept away from  contact with water to preserve their organic essence and durability.

---

4. Can I customize a jewel or a gift box?

Absolutely. Purplee Store offers personalized luxury gifts, including:

• Jewelry with gemstone customization,

• Engraved tumblers or accessories,

• Personalized boxes and pouches for weddings and special occasions.

You can request customization directly through our website or contact our team for tailored creations.

---

5. How should I care for my jewelry to make it last longer?

Store your jewelry in its Purplee Store pouch or box, avoid contact with perfumes, lotions, or harsh chemicals, and clean gently with a soft cloth.
Each piece is designed for longevity and timeless elegance — with proper care, your jewel will maintain its brilliance for years.

---

6. What payment methods do you accept?

We accept Visa, MasterCard, PayPal, and Klarna.
All transactions are 100% secure and protected by SSL encryption to ensure your privacy and safety.

---

7. What if my jewelry arrives damaged or I need an exchange?

Your satisfaction is our priority.
If your piece arrives damaged or you wish to make an exchange, contact us within 14 days of delivery.
We will promptly arrange your return or replacement, ensuring a seamless experience.

---

8. Do you offer jewelry for weddings or special occasions?

Yes, we have exclusive bridal collections and eco-luxury gift boxes designed for bridesmaids, mothers, and special guests.
Each creation can be personalized to celebrate your most meaningful moments.