Frequently Asked Questions (FAQ)

Do you ship worldwide and how long does it take?

Yes, we ship our jewellery to over 50 countries. Delivery times vary by location:

• USA & Canada: 4-10 business days.
• Europe: 2-7 business days.
• Other regions: 7-15 business days.

Once your order is dispatched, you will receive a confirmation email with your tracking details.

Will I have to pay international taxes and duties?

We aim for a seamless "no-surprise" delivery experience:

• 🇺🇸 USA Orders: Enjoy Duty-Free shopping. Orders under $800 USD are not subject to any import taxes or duties.
• 🇬🇧 UK & Europe: For your convenience, all applicable taxes and duties are now included in the price. The price you see at checkout is the final price you pay.
• 🌍 Other Regions: Local duties may apply depending on your country’s regulations, but we use premium couriers to ensure the smoothest customs process possible.

What materials are Purplee Store pieces made of?

At Purplee Store, we don't just create jewelry; we craft enduring treasures. Our pieces are designed with a focus on longevity, skin safety, and ethical luxury:

• The Signature Gold Vermeil & Plating: Unlike standard jewelry, we use a premium multilayer electroplating system. This includes a rare Palladium barrier—a noble metal that prevents oxidation—finished with a high-quality Italian 18k Gold plating.

Our pieces feature a substantial gold thickness (up to 10 microns), ensuring a rich, long-lasting luster that stands the test of time.

• Natural Gemstones: We take pride in using only genuinely natural gemstones. Each stone is unique, carrying its own organic patterns and energy, ensuring your piece is a one-of-a-kind masterpiece.
• The Buriti Collection (Eco-Luxury): Discover our 100% organic and sustainable line made from Buriti, a fiber found exclusively in the heart of Brazil.

These pieces are 100% handcrafted by local female artisans using traditional techniques, finished with our premium 18k Gold Italian plating for an unmatched eco-chic glow.

Is your jewelry hypoallergenic?

Yes, absolutely. Our commitment to your well-being is a priority. All our pieces are hypoallergenic and 100% nickel-free, ensuring complete safety even for the most sensitive skin.

How can I track my order?

As soon as your order leaves our studio, we will send you a tracking number via email. You can follow your package's journey directly on our Order Tracking Page.

What is your international return policy?

We want you to be completely in love with your Purplee jewellery. If for any reason you are not satisfied, we offer a 14-day risk-free return window with a full refund to your original payment method.

• Complimentary Returns: For your peace of mind, we now offer Free International Returns. If the piece isn't perfect for you, we will provide a pre-paid shipping label so you can send it back at no extra cost.
• Security Seal: For your protection and ours, all pieces are shipped with a Purplee Security Seal. We can only process returns and full refunds if this seal remains intact, untampered, and attached to the piece.
• Condition: To be eligible for a refund, items must be returned in their original, unworn condition, including all eco-luxury packaging.
  

How should I store my jewellery?

Every Purplee Store piece comes in a specially treated package designed to protect your jewellery from oxidation and damage. We recommend keeping your pieces in their original box or pouch when not in use to maintain their lasting brilliance and prevent scratches.

Is your packaging eco-friendly?

Yes, sustainability is at the heart of our brand. Our packaging is FSC® Certified, meaning it is made from responsibly sourced and recycled materials. By choosing Purplee Store, you are supporting a brand that aligns premium luxury with an ecologically sustainable mindset, ensuring that our beauty doesn't come at the cost of the planet.

How to Find Your Perfect Fit?

Choosing the right ring size is essential for your comfort. To find your fit at home, follow these simple steps:

1. Wrap it up: Use a piece of string or a thin strip of paper and wrap it firmly (but not too tight) around the base of the finger you intend to wear the ring on.
2. Mark the spot: Use a pen to mark the exact point where the string or paper overlaps to form a complete circle.
3. Measure the length: Lay the string flat against a ruler and measure the distance in millimeters (mm). This is your finger's circumference.
4. Compare: Use our international size chart below to find the corresponding size for your region based on the inner diameter or circumference.

Pro Tip: We recommend measuring your fingers at the end of the day when they are warm. If you are between two sizes, we suggest choosing the larger size to ensure the best fit across different seasons.

💍 Ring Size Guide

Still have questions? Talk to us on WhatsApp.