Shop with Confidence | Warranty

    Shop with Confidence at Purplee Store 


    At Purplee, we are committed to delivering high-end jewelry designed for a lifetime. Every piece is crafted with meticulous care, featuring our Signature 10-micron gold plating and Certified Genuine Gemstones.

    • 14-Day Exchanges: Easy, hassle-free exchanges for your peace of mind.
    • 5-Years International Warranty: Our commitment to quality, covering your investment for five full years.
    • Certificate of Authenticity: Every order includes an official certificate guaranteeing the premium materials and gemstone origin.

      Our 5-Year Signature Warranty

      We guarantee the exceptional quality and craftsmanship of our jewelry. Should your piece lose its luster or face any manufacturing defect within 5 years, we will provide a professional solution—either through a direct replacement or repair—at no cost to you.

      What’s Covered?

      Our warranty ensures the functionality and enduring beauty of your investment:
      • 18K Gold Plating: Guarantee against premature fading or plating wear (10-micron standard).
      • Secure Clasps: Full functionality of necklace, bracelet, and earring closures.
      • Stone Setting: Coverage against the dropping or loosening of our certified genuine gemstones.
      • Structural Integrity: Protection against manufacturing defects in chains and earring posts.

        Warranty Exclusions & Care

        While our 10-micron plating is designed for extreme durability, our warranty focuses on manufacturing integrity. It does not cover conditions resulting from improper care or external accidents:

        • Surface Wear: Natural scratches, dents, or marks from daily adventures and impacts.
        • Improper Exposure: Discoloration caused by contact with perfumes, harsh chemicals, or abrasive liquids.
        • Mechanical Stress: Breakage due to excessive force or unauthorized repairs.
        • Loss or Theft: We recommend personal jewelry insurance for your most precious Purplee pieces.
        • Fine Adjustments: Minor tension adjustments for huggies and clasps (which can be easily refined at home).

        How to Activate Your Purplee Assurance

        Requesting assistance is seamless. Our concierge team is here to ensure your piece returns to its original brilliance.

        Step 1: Contact Our Concierge

        Send an email to info@purpleestore.com or message our WhatsApp Concierge at +34 643 236 436. Use the subject: "Warranty – [Your Full Name] – [Order Number]".

        Step 2: Provide Details
        Please include your digital receipt, a brief description of your request, and clear photographs highlighting the area of concern.

        Step 3: Evaluation
        Our specialists will review your case within 48 hours to provide the best solution, whether it be a professional repair or a signature replacement.